This page shows the service fees that will be charged from customers whose actions have caused 24 Rental Network Oy additional costs. These service fees are valid from November 16 2018.
The service fees listed here replace all earlier service fees.
Please note that this translation is intended for reference purposes only. In the event of any discrepancy between the Finnish original and this English translation, the Finnish original shall prevail.
Charges for missing items
Document (instructions, Known Issues List, etc.): 25 €
Vehicle brush: 20 €
Other missing items: according to the prices listed by the original manufacturer or its representative
Charges for violations
Failing to fill up the vehicle if the tank is less than a quarter full: 50 € + fuel
Failing to notify of damage, investigation fees: 100 €/h, min. 2 h
Failing to return the vehicle as instructed: 100 €
Fraud-related investigations: 100 €/h
Handing the vehicle over to a third party without permission: 400 €
Leaving the vehicle lights on: 100 €
Leaving the vehicle unlocked upon return: 100 €
Parking violations (authorized towing): 100 €
Parking violations / failing to park as instructed (vehicle moved during inspection): 30 €
Processing fee for a traffic violation: 30 €
Processing of parking violations: 50 €
Smoking in the vehicle: 200 €
Taking the vehicle abroad without permission: 500 € + 60 €/day
Using the keys to lock the doors when returning the vehicle: 100 € + idle time (max. 7 days)
Charges for damages
According to the Damage Price Guide (https://24go.fi/en/damage-price-guide)
Charges in cases involving compensatory damages
All fees related to cases involving compensatory damages are charged from the customers in full. These include handing the vehicle over to a third party without permission, fraud, failing to notify of damages to the vehicle and blatant breach of the Rental Terms.
Cleaning: 50 € / hour (or part of an hour)
Empty battery: 100 €
Failure to provide, when requested, photographs taken when the vehicle was picked up / returned: 150 €
Handling and storage of lost items (max. 14 days): 25 €
Having to involve governmental authorities because of a breach of contract by the renter: 500 €
Investigations by public officials in violations and offences of various nature: 250 € / hour (or part of an hour)