Service Terms
This is an unofficial translation of the Finnish Service Terms. This translation is intended for reference purposes only without any warranty as to its accuracy or the completeness of the information. The Finnish original version of the Service Terms is the sole official version. In the event of any discrepancy between the Finnish original and this English translation, the Finnish original shall prevail. 24 Rental Network Oy assumes no responsibility for this translation or for direct, indirect, or any other form of damage arising from this translation.
These Service Terms replace all earlier Service Terms.
The following terms and conditions apply between 24 Rental Network Oy, PL 14, 33721 Tampere, Business ID: 2430020-0 (hereinafter referred to as the Company) and you (hereinafter referred to as the Customer).
As well as these Service Terms, currently valid service fees and Damage Price Guide also apply to all reservations.
1. VEHICLE USE AND RESTRICTIONS
a. The Customer shall treat the vehicle as if it were his/her own and use and look after it with utmost care. The vehicle is at the Customer’s risk from the moment the Customer starts his/her trip until he/she ends the trip as stated in section 8 of these Service Terms.
b. The Customer is the operator of the vehicle and must not let anyone else operate it.
c. The Customer accepts that the vehicle is a shared one and that no Company representative shall be present to check the vehicle when it is picked up. The Customer agrees to photograph the vehicle from all sides when he/she picks the vehicle up and to keep the photographs safe for 30 days. The Customer agrees to hand the photographs over to the Company if so requested. If the Customer refuses to hand the photographs over to the Company, it is assumed that the vehicle condition at the pick-up time was as it was reported after the previous inspection.
d. The Customer shall not use or allow the vehicle to be used for towing, pushing, racing, driving on ice or off road, driving lessons, or any driving deemed irregular.
e. The Customer shall not take or allow the vehicle to be taken abroad. All border crossings shall be reported to the authorities and will result in a penalty fee payable by the Customer, the amount of which is stated on the Service Fees page. If the vehicle is not returned or it is impounded by authorities, the Customer is liable for all costs incurred in connection with bringing the vehicle back to Finland and for all idle time without upper limit.
f. The Customer shall not smoke or allow anyone else to smoke in the vehicle or transport any animals without a cage. Failure to comply shall result in the Customer being liable for the cleaning costs, the amount of which is stated on the Service Fees page.
g. The Customer is responsible for ensuring that the vehicle is always locked when unoccupied. The Customer must use the vehicle keys to lock and unlock the vehicle doors during his/her trip. The Customer must lock the vehicle doors as instructed when dropping off the vehicle – the keys must not be used. If the Customer uses the keys to lock the doors when dropping off the vehicle, he/she must pay a penalty fee, the amount of which is stated on the Service Fees page.
h. The Customer agrees to follow all instructions on operating the vehicle passed on to him/her through various Customer Service channels even if such instructions are not explicitly detailed in these Service Terms.
2. LIABILITY OF THE CUSTOMER
2.1 Damages
The Customer must return the vehicle and its equipment in the same condition they were at the start of his/her trip.
a. The Customer shall pay for all damages to the vehicle and its equipment and for missing parts and equipment according to the current service fees. The liability for compensatory damages applies to both the vehicle and all its parts and equipment, including the chassis, tires, rims, windshield, windows, hubcaps, antennas, and other equipment and items in the vehicle.
b. The Customer is the holder of the vehicle during his/her trip and is liable for all fines, parking tickets, parking violation fees, and any other costs related to, caused by, and charged because of the his/her trip. As well as the actual sum to be invoiced, the Company shall charge a processing fee for all payments it handles.
c. The Customer is responsible for all repercussions and costs caused by neglect or his/her failure to adhere to the terms and instructions also after his/her trip. These include unauthorized parking, failure to check that the vehicle is locked, failure to switch lights or other power draining equipment off, failure to close the windows, and any other careless or inconsiderate acts. The Company shall charge the Customer a fee for each act of neglect, the amount of which is stated on the Service Fees page.
d. The Customer is responsible for cleaning vehicle or must pay for its cleaning if the vehicle gets excessively dirty or soiled during his/her trip. The Customer must wipe off any stains, remove rubbish, and shake the floormats when he/she drops off the vehicle. Should the Customer fail to do this, the Company shall charge the Customer a cleaning fee, the amount of which is stated on the Service Fees page.
e. If the Customer loses the vehicle keys, he/she must pay the Company all costs related to the loss of the keys in full, including vehicle transfer costs, idle day costs, costs arising from changing the locks and replacing the keys and any other damages to the vehicle.
f. If the Customer reports the vehicle stolen, he/she must return the vehicle keys to the Company. Should the Customer fail to do so, he/she must pay for the vehicle and its equipment in full.
2.2 Insurance
The vehicle has a standard car insurance policy that covers damages to the innocent party that exceed the deductible. The vehicle also has additional insurance that covers elk collisions, fire, theft, and collisions. The insurance pays for standard damages that exceed the deductible. The theft insurance does not cover the property of the Customer. The insurance does not cover damages to the vehicle that the Customer has caused by acting carelessly, through negligence, or intentionally. If the vehicle is damaged by a third party during the Customer’s trip, the Customer must provide the Company a Damage Report and the applicable third party’s assurance to pay for the damages.
a. The Company shall invoice the Customer for all damages according to the Damage Price Guide, the upper limit being the deductible. However, the Customer is fully liable for all damages he/she has caused to the vehicle through negligence or intention. The Company will also invoice the Customer for the idle time caused by the damage, the maximum number of days being 7.
b. The Customer is fully liable for all damages that are not covered by the above-mentioned insurances, such as damage to the vehicle’s upholstery. The Customer is also fully liable for all damages the cause of which is any of the following: overloading, smoking in the vehicle, driving with over- or under-inflated tires, using a wrong type of fuel, driving under the influence, snow-related damages, driving in too narrow or confined spaces, driving on poorly maintained roads and areas, or any other careless or negligent use of the vehicle.
c. The Company is under no obligation to repair any damage to the vehicle before it can invoice the Customer for the damage.
3. PAYING FOR THE SERVICE
To be able to use the service, the Customer must hold a credit card that is valid when he/she registers to the service. The credit card must be registered to the service. The use of the service is charged according to the prices valid at the time of the Customer’s trip.
a. By registering his/her credit card to the service, the Customer authorizes the Company to debit the card. The Customer accepts that the Company will debit his/her credit card after he/she has dropped off the vehicle and after incidents for which the Customer is liable, as stated in section 2 of these terms.
b. When the Customer reserves a vehicle, the Company makes an authorization hold for 100 euros on the Customer’s credit card. Once the Customer drops off the vehicle, the actual price of the trip is debited from the card and the rest of the hold released.
4. RESPONSIBILITIES OF THE COMPANY
a. The Company shall ensure that the vehicle is roadworthy and available to the Customer as agreed. The Company reserves the right to replace the vehicle reserved by the Customer with a similar one. The Company shall provide instructions on the use of the vehicle though digital Customer Service channels if so requested by the Customer.
b. If the pick-up of the vehicle is delayed because of the Company and the Company has not informed the Customer of this in advance, the Customer has the right to terminate the contract or request compensation or a price reduction. The maximum amount of the compensation is limited to the debited sum.
5. FUEL AND DUTY OF CARE
a. The Customer must fill up the tank when he/she drops off the vehicle, if the fuel gauge of the vehicle shows that the tank is less than a quarter full. The Customer must not drop off the vehicle until the tank is full and the fuel paid for either by the Customer or with a card provided by the Company. If the Customer pays for the fuel himself/herself, the Company will compensate the Customer in exchange for a receipt. If the Customer fails the fill up the tank when required, the Company has the right to charge the Customer a penalty fee, the amount of which is stated on the Service Fees page.
b. The Customer is responsible for ensuring that the correct type of fuel is used.
c. The Company has the right to charge the Customer in full for all expenses caused by an empty fuel tank or depleted battery.
d. The Customer is fully liable for all damages caused by using the wrong type of fuel or any other fluid or by using inappropriate spare parts or equipment.
e. The Customer is responsible for checking the following regularly: motor oil, coolant, and tire pressure.
f. Windshield washer fluid is not included in the price. The Customer is responsible for adding washer fluid when necessary. During the winter speed limit period, only low temperature windshield washer fluid must be added. The Customer is liable for any damage caused by using inappropriate washer fluid.
6. CUSTOMER DUTIES IN PROBLEM SITUATIONS OR WHEN DAMAGE OCCURS
a. The Customer must report all thefts and traffic accidents both to the Company and police. The Customer must deliver the police report to the Company. If the Customer fails to notify the police, he/she shall also be fully liable for all damages to any third parties involved.
b. The Company must notify the Company immediately of any faults in the vehicle so that the necessary actions can be agreed upon. Should the Customer fail to notify the Company, he/she will be liable for the costs caused by the delay in repairs. The Customer is not allowed to fix or have someone fix any issues with the vehicle or insist on compensation for any issues unless otherwise agreed.
c. The Customer must provide the Company a Damage Report of all damages. If the Customer fails to provide a Damage Report, the Company has the right to invoice all damages from the Customer in full.
7. COMPANY LIABILITY IN CASES INVOLVING DEFECTIVE VEHICLES
a. If the reserved vehicle or the systems of the Company are affected by a technical or any other serious issue that prevents the use of the vehicle during the trip as agreed, the Customer has the right to ask for the fault or defect to be rectified or request a discount of the debited price.
b. The Customer has the right to ask the Company to refund the debited price if the defect or fault is so significant that it prevents the use of the vehicle entirely. The agreement cannot be terminated if the fault or defect can be rectified within reasonable time or if the Company offers the Customer a similar vehicle for replacement. The Company is not responsible for compensating the Customer any costs caused by the fault or defect or any costs caused should the Customer decide to use alternative means of transport to continue his/her journey.
c. The liability of the Company is limited to the amount debited from the Customer’s credit card.
8. RETURNING THE VEHICLE
a. The vehicle can be reserved for a maximum of 24 hours.
b. If the Customer exceeds the maximum time without prior permission of the Company, the Company has the right to charge the Customer for the vehicle use at five times the standard rate. The Company reports all cases where the maximum time is exceeded to the police and charges the Customer all related costs as detailed on the Service Fees page.
c. The Customer must notify the Company of any faults in the vehicle or damage to the vehicle by the time he/she drops off the vehicle. If the Customer fails to notify the Company, he/she shall no longer be insured and shall be liable for any additional costs caused by his/her negligence.
d. The Customer accepts that no Company representative shall be present to check the vehicle when it is dropped off. The Customer agrees to photograph the vehicle from all sides when he/she drops off the vehicle and to keep the photographs safe for 30 days. The Customer agrees to hand the photographs over to the Company if so requested. If the Customer refuses to hand the photographs over to the Company, it is assumed that the vehicle condition at the drop off time was as it was reported at the next inspection, regardless of when this was done. The Customer is responsible for documenting all damages occurred to the vehicle and notifying the Company of such damage even if his/her phone or camera does not work.
e. The Customer must drop off the vehicle only in the area indicated by the Company.
f. Returning the vehicle contrary to the instructions provided is considered to be a late return, and section 8.b. applies until the vehicle is parked according to instructions and its condition is as required by these Service Terms. The Customer agrees to return the vehicle to the area indicated by the Company and agrees to ask for specific instructions on dropping off the vehicle in any special circumstances.
g. The agreement is valid and the Customer the holder of the vehicle until the vehicle is reserved by another person, regardless of the original drop off time of the vehicle. As the holder of the vehicle, the Customer is liable for any costs that occur after he/she has dropped off the vehicle, such as parking tickets. To avoid such costs, the Customer has the option of moving, refueling, and cleaning the vehicle according to the instructions and Service Terms before the vehicle is reserved by someone else. The time used for this shall be charged separately. The Customer’s liability on damages is limited to the condition of the vehicle when it was dropped off and shown in the photographs taken in accordance of section 8.e.
h. The Customer shall return the vehicle as instructed and in accordance with all parking and traffic rules and regulations. The Customer must not return the vehicle to an area where a sign indicates that all vehicles must be moved immediately or within three days. If the vehicle is illegally parked when the Customer picks it up, the Customer must not repeat the offence but park legally when he/she returns vehicle.
9. CANCELLATION POLICY
A reservation that has already been started cannot be canceled.
The Customer may cancel his/her registration to the service at any time by notifying the Company in writing.
The Company is not obliged to return unused credit to the Customer if the total is less than 10 euros. The Customer may request for the unused credit to be transferred to another customer’s account without charge.
10. TERMINATING THE CONTRACT
If the Customer fails to comply with the agreement or the Company has reason to believe that the Customer will be unable to comply with the agreement or will fail to handle the vehicle appropriately, the Company has the right to terminate the contract. The Company also has the right to terminate the contract, if the vehicle has been damaged, for example through an accident or theft, in such a manner that it cannot be driven. In these cases, the Customer must drop off the vehicle immediately.
11. OTHER TERMS AND CONDITIONS
a. The Customer must have a valid driver’s license that he/she has held for a minimum of one year and he/she must be authorized to drive the category of the reserved vehicle. The Customer must be in a fit state to drive.
b. The Customer accepts that he/she may be photographed by CCTV cameras when he/she picks up or drops off the vehicle. The Customer accepts that a GPS device can be used to track the location of the vehicle and its route any time during and after the trip and that GPS data can be stored.
c. The Customer must be honest when providing personal information to the Company. The Customer must provide the Company a photograph of himself/herself and a photograph of his/her driver’s license, both taken on the day the Customer registers to the service. The Company has the right to check the personal information submitted by the Customer and, if necessary, use data from other sources to verify that the terms are met.
d. The Company runs a Progressive Web Application and fixes issues that may arise with the service to the best of its ability. However, if the service clearly contains incorrect information, such as wrong price, inaccurate description, or an error in some other detail, the Company reserves the right to cancel the reservation or to offer the Customer an alternative it deems appropriate.
e. The Customer accepts that the Company may send him/her messages needed to provide the service.
12. DISPUTE RESOLUTION
Any disputes arising between the Company and the Customer shall primarily be settled through negotiation. If a legal resolution is required, the case must be taken to court in Tampere, the domicile of the Company.